Librujas Policies
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Shipping and Handling

Currently the PayPal system through our website is set up with approximations of shipping costs based on weight / number of items for shipping within the US. We reserve the right to charge our customers for additional shipping costs once your order has been weighed at USPS. Customers from outside the US will be contacted with precise shipping charges. We will provide you with proof / a receipt and a personal invoice with the balance due on shipping (again, beyond the amount you already paid through PayPal). For an order of more than 85 items, customers will be billed separately for shipping/handling. Likewise, customers from outside the US will be contacted with precise shipping charges. International customers are responsible for any tariffs, duty fees, or taxes that your country may apply when your order is received. We are not responsible for any of these fees.

These are the standard shipping costs set up through PayPal when you place your order:

purchase 1-2 items…$5 standard shipping + handling
purchase 3-5 items…$8 standard shipping + handling
purchase 6-10 items…$12 standard shipping + handling
purchase 11-20 items…$20 standard shipping + handling
purchase 21 items and up...$30 standard shipping + handling

PayPal only allows 5 categories for charges, therefore, if your purchase falls within this fifth category, expect to be billed separately. We will send you out part of your order -- the amount of products that weigh up to $30 of shipping/handling; then, we will send you your remaining order/products once we receive your payment for the additional shipping charges.

We can provide shipping through any company you prefer (e.g., FedEx or UPS). International orders will be shipped either USPS or FedEx. If you would like to use a different shipping service other than USPS standard shipping, we are happy to accommodate your request on an individual basis. Just email us at products@librujas.com. You will be responsible for additional shipping fees. We will send you a personal invoice with the balance due on shipping charges after the amount you already paid through PayPal.


Product Availability and Delivery Time

We do our best to keep all products in stock and ready for shipment and to fulfill our orders as quickly as possible. We commit to mailing orders for in-stock items within two business days of when the order was received. Orders for out-of-stock items can be mailed within seven business days of when the order was received. We will always contact you if there are any delays beyond these time frames. You will be contacted immediately upon receipt of your order if an item is out-of-stock.


Return Policy

We stand behind the quality of our products. If for any reason you are not satisfied with a purchase, contact us by phone or email within 30 days and explain your reason for return or exchange. In your message, please specify if you would like an exchange, which new item(s) you are requesting and how many, or if you would prefer a refund. If you are interested in an exchange, please send the unused item(s) (it/they must be in brand new condition) back to us. Once our return department receives your original item(s) and the return is approved, we will promptly issue your exchange or refund. We will not refund shipping costs.

**Please note:
- The customer is responsible for all return shipping costs.
- There will be a 10% re-stocking fee applied to all returns.
- For your protection, please choose a shipping service that provides a tracking number. We cannot be responsible for a return item that is lost in the mail.


Privacy Policy

We believe that your privacy and the privacy of all our customers/visitors is important. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide us with will be held in confidence and used only to improve our services to you.


Cookies

Like many other websites, Librujas.com uses a standard technology called a "cookie." A cookie is a piece of data stored on the user's computer tied to information about the user. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture any personal information. On this website, you must accept cookies, as they are essential for site security and use of the shopping cart. These cookies are discarded as soon as you sign off and close your browser. Librujas.com does not collect any persistent cookies.


Copyright Notice

All web site design, text, graphics, logos, button icons, images, the selection and arrangement thereof, and all software is Copyright © 2005 Librujas, also known as Marcie Gilbert and Patricia Krebs or www.Librujas.com - ALL RIGHTS RESERVED. The compilation (meaning the arrangement, collection, and assembly) of all content on this web site is the exclusive property of Librujas and is protected by U.S. and international copyright laws. This also includes product design and product features. Librujas products are not to be duplicated or reproduced. All software programs used on this site are the property of Librujas, its owners or software suppliers, and is also protected by U.S. and international copyright laws.


Image Color Disclaimer

We do our best to accurately display a product’s color on its web page. The actual colors you see will depend on your monitor and may not be accurate.


Inaccuracies

Librujas strives to provide you with complete, accurate, and up-to-date information on this site. However, it is not humanly possible to guarantee that Librujas’ website is free of human or technological errors. Typographical errors, inaccuracies, or omissions relating to pricing and availability may be incomplete or not current. We reserve the right to correct any errors, inaccuracies, or omissions, including the right to correct an error, inaccuracy, or omission after an order has been submitted. We reserve the right to change or update information on Librujas’ website at any time without notification. Please accept our apologies for any inconvenience this may cause.
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